Terms of Service
Welcome to Thrive Sports & Exercise Medicine. By accessing or using our website or services, you agree to the terms outlined below. These terms are designed to ensure transparency and fairness in all interactions with our clinic. Please read them carefully.
1. About Thrive Sports & Exercise Medicine
Thrive Sports & Exercise Medicine is a Rotorua-based clinic specialising in sports medicine, menopause, and perimenopause care. Our services are tailored to empower patients through expert evidence-based, medical care and personalised plans to optimise health and well-being.
2. Medical Advice Disclaimer
All content on our website, including text, images, and resources, is for informational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment. For medical concerns, always consult directly with a qualified healthcare provider.
3. Appointment Bookings
Appointments are essential and can be made via the contact page on our website or by email louisa@thrivesportsmed.nz.
Missed appointments or late cancellations (less than 24 hours’ notice) may result in cancellation fees. This is to ensure fair access for all patients, as we maintain a high-demand waitlist.
4. Privacy and Confidentiality
We adhere to the Health Information Privacy Code 2020 and Medical Council of New Zealand guidelines. All personal and health information shared with Thrive is treated with strict confidentiality. For more details, please see our Privacy Policy.
5. Patient Responsibilities
Patients are expected to:
Provide accurate and complete health information.
Attend appointments on time or provide adequate notice if unable to do so.
Respect clinic staff and other patients.
6. Fees and Payments
Fees are payable at the time of consultation unless otherwise arranged.
Payment methods include EFTPOS, credit card, or online banking.
Invoices must be settled within on the day of consult, unless otherwise agreed in advance. Overdue accounts may incur additional administrative fees.
7. Website Use and Intellectual Property
The content on our website is owned by Thrive Sports & Exercise Medicine and protected under copyright law.
You may not reproduce, distribute, or use any material from our website without written permission.
8. Third-Party Links and Resources
Our website may include links to third-party websites. Thrive is not responsible for the accuracy or content of these external resources and does not endorse them.
9. Complaints and Feedback
We value your feedback and strive to provide excellent care. If you have a complaint or concern, please contact us directly at louisa@thrivesportsmed.nz. We will respond promptly and work to resolve the issue to your satisfaction.
10. Limitation of Liability
Thrive Sports & Exercise Medicine will not be held liable for:
Misuse of medical advice provided during consultations.
Outcomes resulting from unshared or incomplete patient information.
Technical issues affecting the availability of our website or booking system.
11. Governing Law
These terms are governed by the laws of New Zealand. Any disputes arising from the use of our services or website will be handled under New Zealand jurisdiction.
12. Updates to Terms
We reserve the right to update these Terms of Service as needed. Changes will be effective immediately upon publication on our website.
If you have any questions about these terms, please contact us by email: louisa@thrivesportsmed.nz.